i have a crosley shelvador refrigerator model ct21a5a when it defrost the water is not draining out of the bottom drain tube in to the drain pan how can i get to the drain tube on top to see if ice is in the top of the tube not leting it drain to the bottom

thanks for your help

If you can't see the mounting screws for your ice maker, you may need to remove the face cover. It just pops off. Then, there should be two screws holding the ice maker to the side wall of the freezer. You con't need to completely remove them; just loosen them and the unit will lift up off of them. Disconnect the wiring harness and remove the ice maker.

Then there should be four screws holding the panel at the rear of the freezer compartment. All the screws are typically 1/4 inch hex drive. The panel usually, then, just lifts up and rocks out to expose the evaporator coil and the defrost components. The drain is about the size of a pencil, underneath the coil and in the center of the compartment.

You can test it with a funnel and some hot water. You can usually hear if the water is trickling into the drip pan. If you don't hear it going through, the tube may be clogged. You'll need a wire or a brush to dislodge the clog. Be gentle and patient. You don't want to puncture the tube. It is made of a soft material. If the clog is ice, hot water will work to dissolve it.