I called the north american number in the owners manual. I was given the option of having the parts shipped to me and I install which voids the remaining warranty or have a "qualified" person do it which would keep the remaining warranty. I chose the former and in three days I had half the plastic tub and a new stainless tub sitting on my front step in two huge boxes from fedex. the other half was on backorder and should arrive this week. I didn't really have to twist anyone's arm. Just have the part numbers with you, I didn't and I requested to talk to a supervisor who took care of everything quite cheerfully I might add. I told them I used to work on appliances and knew this was a common problem. I plan on doing the same thing for the washer I got off craigslist and have one "new" washer on backup. It has a different serial number so I should just have to give that to them and get the same parts, or course to a different address. lol

[COLOR="Navy"]Thanks to all of your posts I now know I am not liable for my washer! That is is really not my fault! Oh yea!! So I will either fix it myself and get reimbursed or I will try and get the owner to give me the warranty, so I can get the repair guys to come out and fix it! ;-) I have enough to do with packing and moving![/SIZE][/COLOR] ;)