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Joined: 9/28/2010(UTC) Posts: 3
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My microwave turntable does not turn and the interior light does not come on while cooking. When I place a glass of water in the microwave it heats very quickly not sure why.
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Groups: Senior Expert, Administrators Joined: 7/19/2007(UTC) Posts: 27,455
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Make sure the "turntable" option is turned ON. Remove the bottom panel and measure the voltage to the turntable motor while the control calls for cooking and the "turntable" is On. Normal reading suppose to be about 21 VAC. If the reading is correct, replace the turntable motor. If the voltage is incorrect, replace the smart board. - The turntable motor Part number: AP2024962
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Rank: Member
Groups: Registered
Joined: 9/28/2010(UTC) Posts: 3
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Originally Posted by: Gene Make sure the "turntable" option is turned ON. Remove the bottom panel and measure the voltage to the turntable motor while the control calls for cooking and the "turntable" is On. Normal reading suppose to be about 21 VAC. If the reading is correct, replace the turntable motor. If the voltage is incorrect, replace the smart board. - The turntable motor Part number: AP2024962
Will this resolve the interior light issue as well?
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Rank: Advanced Member
Groups: Senior Expert, Administrators Joined: 7/19/2007(UTC) Posts: 27,455
Was thanked: 4 time(s) in 4 post(s)
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Would it turn on if you open the door?
Gene.
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Rank: Member
Groups: Registered
Joined: 10/14/2010(UTC) Posts: 1
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I have the same issue, my light comes on when I open the door and the magnetron is working but the turntable will not turn and the light does not come on when it is cooking. I was concerned it may be a door switch issue. Did the motor/smart board fix the issue? I have model JE2160BF03
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