Teamfindley, thank you for your question. As there is no wire issue, and the dispenser power control has been replaced, the failure would be in the display board EBR72955425/AP6028878 not communicating to the dispenser power control. This would be based on the dispenser switches having continuity when pressed.

Edited by user Wednesday, May 29, 2024 11:27:25 AM(UTC)  | Reason: Not specified

OK so I replaced the display board... no change in behavior. Courtesy light comes on when asking for water (no other sounds) and the ice door opens when asking for ice (no other sounds.)

The icemaker is keeping up on making ice. I pull ice out manually every day and it continues to make ice.

Where is the solenoid that opens the tap for the water dispenser? I found the ice auger motor, which I supposed I can test, but it seems unlikely that the water solenoid and the ice auger failed simultaneously.

Thanks for any additional ideas you have.

... adding... I found the solenoids behind the water filter panel, and can see a pair sharing a single mount, blue hose for the drinking water, orange hose for the icemaker. Are these 110v?

I should add that all connectors and boards and wires are clean, no signs of water damage, no chaffing. All connections are tight and true. I disconnected and reconnected every connector I could find behind the control panel, icemaker, and water filter panels.

The only thing that caught my eye is the ice auger motor housing has evidence of ice around it. There is what I would call a water line about halfway up. Not as far up as the axle that turns the auger itself. The fridge has frozen up in twice the past 3 years and we just defrosted it manually (empty it and leave it off for a couple of days, wet-vac out the water from the drip tray underneath.) We had just defrosted it maybe a week or so before the issue of no water/ice dispensing showed up.

Edited by user Sunday, June 16, 2024 11:15:59 AM(UTC)  | Reason: Not specified