Customer Support 7 days a week

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
mservice  
#1 Posted : Saturday, February 7, 2015 9:23:30 AM(UTC)
mservice

Rank: Member

Groups: Registered
Joined: 2/7/2015(UTC)
Posts: 3

I have a WHIRLPOOL 30" Slide-In Electric Range
Model # GY397LXUB03
Serial # D24060805

The numbers 1, 2 & 7 have stopped working on the touchpad. All other functions appear to work properly and the oven does come on / timer works, etc.

Is this as simple as replace the touchpad switch membrane - Whirlpool W10207928 Swtch-Memb - AppliancePartsPros.com or is there the potential of others issues?

If potential of other issues how would I test / diagnose?

Also - part is about $20.00 less from ******************************** http://www.********************...GY397LXUB03/1198/0124160 - will AppliancePartsPro match price?

Thank You
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
denman  
#2 Posted : Saturday, February 7, 2015 2:41:47 PM(UTC)
denman

Rank: Advanced Member

Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638

Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
[COLOR="Blue"]If potential of other issues how would I test / diagnose?[/COLOR]
There is always a possibility that the control board is the problem but the membrane switch is more likely.
There is no way to check it as I cannot find a pin out for the panel so you cannot check it.

If you purchase it from AppliancePartsPros and it does not fix your problem you can return it. Please see their return policy.

Perhaps the following might work at least it is worth a try.
Connector Cleaning / Checking
Unplug the unit
Open it up
Remove the ribbon cable from the keypad to the control board at the control board.
Clean the edge connector. Use electronics contact cleaner or isopropyl alcohol.
If it is the type where there is not a connector just the insulation is removed, it can be cleaned with a pencil eraser. Do not use an ink eraser as it is too abrasive.
Check the tracks in the ribbon cable for hairline cracks. A magnifying glass helps here.
Would not hurt to clean the connector on the board. Use electronics contact cleaner or isopropyl alcohol and a tooth brush. Be gentle and do not reconnect till all the solvent evaporates.
Reconnect everything and give it a try.
THIS FORUM IS DEAD!!!!!!!
mservice  
#3 Posted : Thursday, February 19, 2015 9:48:46 AM(UTC)
mservice

Rank: Member

Groups: Registered
Joined: 2/7/2015(UTC)
Posts: 3

OK - so had to replace the touchpad AND the control board - now oven will not go over 205 degrees -

Oven heating up was never issues previously / before replacement of touchpad / control board.

Ideas?

Do you have a link to the wiring diagram?
denman  
#4 Posted : Friday, February 20, 2015 1:24:38 AM(UTC)
denman

Rank: Advanced Member

Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638

Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
See the attachment for the wiring diagram.

If the unit shows that it is ready then check the oven sensor resistance.
Should be about 1100 ohms at room temperature.

If the unit stays in pre-heat check the wiring.
Check the oven elements.
Check the hi-limit ( should be 0 ohms).
If all )OK odds are that you received a bad board.
File Attachment(s):
GY397.pdf (132kb) downloaded 4 time(s).
THIS FORUM IS DEAD!!!!!!!
mservice  
#5 Posted : Friday, February 20, 2015 1:39:49 AM(UTC)
mservice

Rank: Member

Groups: Registered
Joined: 2/7/2015(UTC)
Posts: 3

Thanks -
Oven does NOT say it is ready - just never reads more than 205 degrees

Will check items

How would I start an RMA for the bad board?
denman  
#6 Posted : Friday, February 20, 2015 6:12:20 AM(UTC)
denman

Rank: Advanced Member

Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638

Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
How would I start an RMA for the bad board?
I do not know.
I do not work for AppliancePartsPros.
THIS FORUM IS DEAD!!!!!!!
Users browsing this topic
Guest (2)
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.