My customer called and told me she had a power outage in her neighborhood b/c a transformer blew. Power was out for about 2 hours. When it came back on, the microwave display showed "F6E0- LOST COMMUNICATION". :eek:

At first the unit would not boil a cup of water. Then when the customer tried to heat a piece of chicken, the unit would start heating, then cut off after 17 seconds. Now it's working fine. I'm trying to get an idea of what the problem is here so I can take the right steps in getting her service. We do service what we sell, but my technicians are not available today and I am seeking immediate help. Any advice is greatly appreciated.