My top loading washer will fill, drain, and agitate, but it won't appropriately spin the clothes. Rather than being "stuck to the side" of the drum at the end of the cycle, the clothes lay at the bottom of the drum, are quite wet, and end up with softener spots (because the product is being dispensed directly on the clothes instead of being diluted in the rinse water first). Its a great machine otherwise. What should we do to fix this? Help!