I've read all the prior posts re: tension springs. Great job Evo with posting pix and other info. I have a SS model and Kitchen Aid insists the spring part number I need is 4451009 (which is indicated on their website). When I questioned "her" about right or left, after 5 minutes of being on hold she came back to tell me it was a set of two springs. Called them back today, they still insist that's the part number and I cannot speak to a Manager about this problem as the Manager doesn't have any more info than they do. Oh, and also, things I might be reading on the internet are probably just a minority of the people having problems.......

I have decided to listen to "The Pros" and my order is placed, but the ones I ordered are different prices, indicating to me that one is heavy duty and one is the lighter duty which I thought in one of the threads it was mentioned to get the same thickness and not do the heavy weight/light weight. I believe I ordered AP3137553(LH) and AP3082257(RH) (right hand is heavier duty).

I am so confused and cannot believe a company as big as Kitchen Aid can have this going on....oh, yes I can.

Your thoughts? Oh yeah, the bulb burned out too...that's just another $40 or so....one more thing....husband scratched front of unit so we could save money and not have repair man come out..... Life is Good! Really it is!