We have problems with our washer, after the washing cycle is done, I very often have torn cloth, towels etc. We have come to the conclusion, that it must be the agitator, which has most likly broken edges at the bottom. We are trying to remove the agitator, first we removed the cap on top, then there is an approx. 5" smal plastic cylinder shaped white palstic part, which we are trying to remove. We assume that underneath there must be some kind of a screw, that needs to be removed also in order to remove the agitator.

Please let us know, how to go about to get these two parts removed
Thank you for your effort

Amana Washer
Model LW83032
Mfg.#: PLW8303W2B
Serial #: R9604070157