Hello,

I'm looking for info on a used Kenmore 500 top-loading direct drive washer I purchased about 3 weeks ago. The first thing I noticed when I ran a load was that the washer is extremely noisy while it's agitating and my understanding is direct drive washers should be quieter than belt-driven. Is that correct?

Secondly, I noticed that water gets splashed up under the lid - quite a bit of water, actually - more than I've ever seen in a belt-driven washer, which is normally dry.

Also, the washer has been leaking on the floor. The water is not coming from the hoses, so I think there's a fair chance it's splashing up between the tub & the frame, and ending up on the floor. Enough is leaking that it seeps out where I can see it & I have to move the washer to dry the floor.

My primary question is: should I be able to turn the tub when the washer is not running? The tub will wiggle from side-to-side, but won't turn.

My secondary question is: what is likely to be the cause of the leaking water? The vendor doesn't think my theory is correct.

The washer is currently at his shop. I've searched online and can't find info pertinent to my situation. I'm hoping someone here can educate me so I can speak to the vendor with some knowledge when he brings the washer back tomorrow morning.