Place an accurate thermometer in your freezer and note the temp, should be zero or close to it; if there's product inside this freezer then it's it's at the point of thawing if water will not freeze in the ice maker... Any ice cream will be a milk shake by now... Check fan motors inside and out, inspect evaporator in freezer (rear cover) for ice buildup, check thermostat setting... Check for dirty condenser coil underneath fridge... Post back with more info...