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Joann T.  
#1 Posted : Tuesday, February 6, 2018 10:02:03 PM(UTC)
Joann T.

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Joined: 2/6/2018(UTC)
Posts: 1

I really need help! My washer stopped agitating/spinning. It sounded like it was grinding gears. When I manually spin the agitator, the entire tub spins. The agitator will only turn counter-clockwise. The middle rod or center post will not move, it seems to be "frozen". I was removed the agitator. The little dog-aits appear ok but I have ordered replacements. When I tried to turn the center rod with pliers, it did not turn, but the entire inner basket moved. I can not find a repair video or any written repairs that specifically tells what the problem is. Where the center rod is, the area looks corroded. ANY HELP IS APPRECIATED!
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ThatGuy  
#2 Posted : Tuesday, February 6, 2018 11:15:39 PM(UTC)
ThatGuy

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Have you checked the drive coupling between the motor and gearcase? Its a common failure and fairly easy to repair. The other possibility is a bad gearcase. Lets hope not.

There is a video that might help.

Whirlpool 285753A Whirlpool Direct Drive Washer Motor Coupling - AppliancePartsPros.com

Washer Motor Coupling (part #285753A) - How To Replace
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