Rank: Member
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Joined: 11/16/2016(UTC)
Posts: 1
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I confirm with what is written below. I had the same annoying loud popping issues. After reading the blogs (thank you!!!) I contacted the vendor warranty and they passed me on to Samsung who stated the noise was normal. Then they sent me troubleshooting info on how to ensure the unit was level.
You need to continually fight for a work order warranty number and continually remind them that there is a fix.
Eventually they gave me a work order number and an Samsung appliance repair company called me within 2 days.
They scheduled an appointment and came to the house.
The repair man knew exactly what the problem was and installed what appeared to be a styrofoam insulator and was gone within 15 minutes
noise is gone!!!
Make sure your refrigerator is empty because the repair man has to go in from the front.
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Rank: Member
Groups: Registered
Joined: 12/30/2016(UTC)
Posts: 1
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THANK YOU to those who posted about the "bulletin" by Samsung about the popping noise (more like a gunshot). It has been happening for over a month after purchasing a BRAND new fridge. The noise happens once or twice an hour and I had 4 recordings for him to hear (he said he had never heard it occurring) - thank you iphone app.
Samsung told me it was normal and would go away with time. Really? Are you kidding me? After I said it was unacceptable and NOT normal, I had to request a supervisor who then set up a service call - that was my only option.
The tech confirmed there is a bulletin for the service technicians, and he had the aluminum mat (he wrote "evac seal" on the order) ready to go. He confirmed that it is the cooling coils in the back of the fridge surrounded by a heating element to defrost the coils, thus causing the noise. I'm not sure if that setup is proper and of course he had no comment because he only works on Samsung. Seems like I read where these coils were freezing over which caused problems, so maybe the heater is just to solve that flaw, which then leads to the popping noise. I am no fridge expert so I have no idea. I'm hoping it works. If not, it's back to Samsung. Ridiculous. Good luck folks - don't take "normal" as an answer.
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Rank: Member
Groups: Registered
Joined: 1/3/2020(UTC) Posts: 0  Location: TX
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Man, I can't believe Samsung is still selling refrigerators with this issue; I just bought model RF28R7201SR on 11/23/2019 and it started making loud popping sounds a few days after installed. Sound was like a hammer hitting wood, one shot. This is a well known issue in Samsung and when I called the number, I got the same run around BS that it's normal noises from contraction/expansion. Well I demanded a tech come check it out and they scheduled one. When the tech came to my house, dude said it is a well known issue and shared a crazy story of some old lady thinking somebody was breaking into her house in the middle of the night and she called the cops. Crazy! Anyways, fix was applied in 20 minutes. Guy disassembled the fridge from the inside backside where there's a tiny coil and metal plate and then put some thin insulation glue on between the metal plate and the plastic on the fridge, insulation was a templated peel on so it's a well known issue. The problem went away and I'm a happy camper kind-of. Noticed the fridge's fan hums loud when it turns on, louder than any fridge I've ever known and I'm 52 years old. Oh well, buyer beware! Edited by user Friday, January 3, 2020 7:28:06 AM(UTC)
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Rank: Member
Groups: Registered
Joined: 7/13/2020(UTC) Posts: 0 Location: Florida
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Seems this is still an issue with newer refrigerators. We purchased a new fridge last year and it is showing the same loud popping sounds. Called Samsung and they had no idea what I was talking about. Mentioned there seems to be a bulletin, but the guy I talked with said there was nothing about this issue. No recalls, no notices, etc.
Any chance anyone has any details that can be used to point them in the right direction? Links, Bulletin #, etc?
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Rank: Guest
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Joined: 8/10/2018(UTC) Posts: 0 Location: 99556 Was thanked: 4 time(s) in 4 post(s)
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Rank: Guest
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Joined: 8/10/2018(UTC) Posts: 0 Location: 99556 Was thanked: 4 time(s) in 4 post(s)
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Was anyone able to get Samsung to pay for this repair under the 5-year sealed systems warranty? I just moved into a house with a 2019 model that's been waking me up at night. I showed them the service repair bulletin (thanks for finding that!), and they're very cryptic about what they'll pay for.
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Rank: Guest
Groups: Registered
Joined: 8/10/2018(UTC) Posts: 0 Location: 99556 Was thanked: 4 time(s) in 4 post(s)
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I have the same problem popping and cracking sounds but now my Samsung refrigerator is not cooling.
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Rank: Guest
Groups: Registered
Joined: 8/10/2018(UTC) Posts: 0 Location: 99556 Was thanked: 4 time(s) in 4 post(s)
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Our Samsung fridge does exactly the same. We are fed up with it so are buying another brand.
Would definately NOT RECOMMEND a Samsung fridge to anyone. Its headed for the garage as a spare fridge where no one will hear the wretched thing.
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