Customer Support 7 days a week

Welcome Guest! You can not login or register.

Notification

Icon
Error

10 Pages«<56789>»
Options
Go to last post Go to first unread
katmandu81  
#61 Posted : Sunday, December 30, 2012 11:19:55 AM(UTC)
katmandu81

Rank: Member

Groups: Registered
Joined: 12/23/2012(UTC)
Posts: 5

Originally Posted by: Gene Go to Quoted Post
What exactly is wrong with your refrigerator?

What is the complete model number of the refrigerator?

Have you done any troubleshooting? If you have, how did you do it?

Gene.


Hi Gene. Model GD5PHAXMS10. Last year the icemaker stopped making ice. Troubleshooting so far; replaced water inlet valve based on chat with applicance staff. Water dispenses for water feature but does not fill icemaker. Swapped cables; water did not fill icemaker. Based on mapilla's post; verified optics work. I pulled icemake to test cable but 'operator error' (don't know what I'm doing becz nothing happend). Re-installed icemaker filled it with water; ice cubes froze but did not cycle cubes into container. I believe I have tried most troubleshooting; last thing is to figure out how to clean out icemaker line. Any thoughts on how proceed would be greatly appreciate. ty Kat
Gene  
#62 Posted : Tuesday, January 1, 2013 2:54:53 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Hi Kat,

Perform the diagnostics as described in the attached file and post the results.

Here are the breakdown diagrams and Parts for Whirlpool GD5PHAXMS10 Refrigerator - AppliancePartsPros.com

Gene.
File Attachment(s):
In door ice system - component diagnostics.doc (167kb) downloaded 69 time(s).
katmandu81  
#63 Posted : Wednesday, January 9, 2013 7:36:43 AM(UTC)
katmandu81

Rank: Member

Groups: Registered
Joined: 12/23/2012(UTC)
Posts: 5

Gene, based on the directions you provided, nothing happened when I applied jumpers to T and H. However, when I inserted them to L and M, a small spark snapped in the M hole..maybe the end of the cable was wet?

Next I went to the LED codes. There are two constant pulses. Since the optic path was not blocked, should I conclude that I need to replace both boards?

What do you recommend I replace? ty again Kat
Gene  
#64 Posted : Thursday, January 10, 2013 2:53:31 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Hi Kat,

I'm afraid that you have to replace the optic boards as well as the ice maker.

- The optic boards kit Part number: 4389102
Part number: 4389102



- The ice maker Part number: 2198597
Part number: 2198597


Gene.
katmandu81  
#65 Posted : Friday, January 11, 2013 5:23:49 AM(UTC)
katmandu81

Rank: Member

Groups: Registered
Joined: 12/23/2012(UTC)
Posts: 5

When my mom comes over she takes ice from my house to hers and drops it in the bucket :) I told her she can still can over. While it's not the answer I was looking for :( I appreciate your time and guidance sorting this out. Kat

Originally Posted by: Gene Go to Quoted Post
Hi Kat,

I'm afraid that you have to replace the optic boards as well as the ice maker.

- The optic boards kit Part number: 4389102
Part number: 4389102



- The ice maker Part number: 2198597
Part number: 2198597


Gene.
Gene  
#66 Posted : Friday, January 11, 2013 1:47:30 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
You are welcome. Keep us posted.

Gene.
katmandu81  
#67 Posted : Tuesday, January 29, 2013 7:57:51 AM(UTC)
katmandu81

Rank: Member

Groups: Registered
Joined: 12/23/2012(UTC)
Posts: 5

Gene, thank you. My mom has more ice than she knows what to do with :) I appreciate your patience and help. Kat
Gene  
#68 Posted : Tuesday, January 29, 2013 6:01:04 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
You are welcome Kat. I'm glad to hear your mom is happy.

Gene.
Eshyu  
#69 Posted : Thursday, March 14, 2013 9:45:20 AM(UTC)
Eshyu

Rank: Member

Groups: Registered
Joined: 3/14/2013(UTC)
Posts: 1

Gene:

I have a KitchenAid Superba refregirator made in 2002. The problems is that no water going into the ice maker tray. I have replaced the the optics board, so the optics is working fine. In stead of switching the plugs from the valve that puts water to the door (it is a little tough for me to reach the valve), I manually put water into the ice maker tray. It makes ice, but the ice won't go to the ice basket. What can I do to further diagnose the source of the problem?
Gene  
#70 Posted : Thursday, March 14, 2013 11:56:33 AM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Hi,

What is the complete model number of the refrigerator?

Gene.
Users browsing this topic
10 Pages«<56789>»
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.