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touch panel does not work Options  Email this topic  Watch this topic  Print this topic » Normal Threaded
Model: GW395LEPS00	Brand: Whirlpool	Age: 1 - 5 years
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johnmou		#11 Posted : Monday, July 21, 2008 3:33:41 PM(UTC)
Rank: Member Groups: Registered Joined: 7/12/2008(UTC) Posts: 27		Gene, Thanks a lot !!
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digitalbuilt		#12 Posted : Monday, July 28, 2008 3:25:58 PM(UTC)
Rank: Member Groups: Registered Joined: 7/28/2008(UTC) Posts: 3		I have the same oven, and the same problem. I called Gene directly as he is local and he has one of his techs. coming over to fix the issue. In case others have the same issue down the road I will be sure to post what the fix was.
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johnmou		#13 Posted : Monday, July 28, 2008 8:41:23 PM(UTC)
Rank: Member Groups: Registered Joined: 7/12/2008(UTC) Posts: 27		Gene told me to install the Ferrite Ring and I just tried and same thing. Can you tell me which parts they replaced or adjusted and how much cost you? Send to me - johnmou8@yahoo.com Thank you.
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johnmou		#14 Posted : Monday, July 28, 2008 8:51:12 PM(UTC)
Rank: Member Groups: Registered Joined: 7/12/2008(UTC) Posts: 27		Hi Gene, Thank you for the help. I received the Ferrite Ring and installed as instruction sheet. But still shown "PF" and same as before the oven not working. Note: my range's spark module is not next to touch pad control panel, it's under the left front burnner. But I still install ring over the main wire harness. Please let me know what I should do next? Thanks.
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digitalbuilt		#15 Posted : Monday, July 28, 2008 10:07:06 PM(UTC)
Rank: Member Groups: Registered Joined: 7/28/2008(UTC) Posts: 3		Actually his tech. hasn't called me back to confirm a time to come fix it yet.
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johnmou		#16 Posted : Tuesday, July 29, 2008 6:05:28 PM(UTC)
Rank: Member Groups: Registered Joined: 7/12/2008(UTC) Posts: 27		would you let me know after they fix it? thanks.
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digitalbuilt		#17 Posted : Saturday, August 9, 2008 8:32:07 AM(UTC)
Rank: Member Groups: Registered Joined: 7/28/2008(UTC) Posts: 3		Ok Gene's tech. came and replaced the control panel. He noticed that Whirlpool redesigned the structure of the panel. It appears that possibly the ribbon was rubbing on the metal panel, now it's all one piece. So possible design flaw, that explains a failure after just 1 year. So you will likely need to buy the $150 control panel.
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johnmou		#18 Posted : Saturday, August 9, 2008 10:11:27 AM(UTC)
Rank: Member Groups: Registered Joined: 7/12/2008(UTC) Posts: 27		Thank you for the information. So total cost will be ? and can you let me know the parts number? :)
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Gene		#19 Posted : Saturday, August 9, 2008 10:09:04 PM(UTC)
Rank: Advanced Member Groups: Senior Expert, Administrators Joined: 7/19/2007(UTC) Posts: 27,455 Was thanked: 4 time(s) in 4 post(s)		johnmou, The part number for your range control panel is AP4263578 Gene.
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johnmou		#20 Posted : Sunday, August 10, 2008 8:19:33 PM(UTC)
Rank: Member Groups: Registered Joined: 7/12/2008(UTC) Posts: 27		Hi Gene, Thank you for the information. I search the internet, there are at least 5 cases recently post on internet for the same Whirlpool medel and same problem. Do you think this is a defect from Whirlpool? Is Whirlpool should have some kind responsible? And can you represent us to have some kind deal with Whirlpool? another case as attached- http://forums.**********.com/ra...ven-ctrl-panel-6570.html
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