Thanks so much for all of your feedback on this. I'll let you know if we come up with the solution to this problem.

I'd given up working with Whirlpool on this problem and then we heard a loud "explosion" coming from inside the the fridge and I called and Whirlpool agreed to send a repairman to check that out. Turns out there are some spots that are extra cold in the fridge and a can of pop had frozen and the whole top of the can literally blew off. Because this fridge is so deep and the can stayed upright with the contents frozen I didn't even notice that this had happened until after I requested the service call. The repairman told me to raise the temperature in the fridge. Since he was there anyway I asked about the water temperature problem and he agreed that we should get more than a few ounces of chilled water. They called their service contact at Whirlpool (too bad the Whirlpool customer service reps can't do that), who agreed that this sounded wrong and they ordered a new water reservoir (part# W10366790) thinking it may have had some kind of blockage which apparently it did. The new reservoir helped, but according to the repairman the fact is that due to the way this fridge is designed, the first few ounces of water are always going to be lukewarm because that is the water already in the line. After you get past that first glass of water you then should be getting a couple of glasses of actually chilled water but that's it because the reservoir is not very big. The only solution they had to increase capacity would be to replace the reservoir with the coiled tubing you find in other models but that would void the warranty so they advised against doing that until the warranty expired. It was disappointing but at least I know that it's now working the way it's supposed to. I hope this helps you determine if you have a problem with the water reservoir. FYI - I pulled out the snack drawer last week and the left side just cracked open. Whirlpool says that this is not covered by the warranty but said they would send a new drawer to compensate me for the inconvenience. Unfortunately, the replacement was broken during the shipping process. I'm calling tomorrow to try and get another replacement but I'm afraid they may not be so "generous" a second time.

Good Luck
macdod

Thank you for your quick reply. I don't understand why, if a Whirlpool tech installs the coiled tubing, it would void the warranty. I am calling them tomorrow and will let you know what they say. WE love the fridge but lukewarm water out of the dispenser is a downer. To spend this kind of $$$ on a fridge and have this kind of problem is unacceptable. It's not like water dispensers on the door is a NEW feature. If Whirlpool doesn't step up I will probably return the fridge.
Vrod

I have had our appliance repair man here three (3) times. They are insistant that on this model, due to its design, the first 6 oz of "cold" water will be basically at room temperature. The next glass will be cold. They say this was due to this model having a smaller storage area to allow for more space in the Fridge.

I am having this same problem but my fridge is not getting cold either. Everything but the freezer is warm?!