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Whirpool Stove: Certain Buttons (e.g. BAKE & more) do not work Options  Email this topic  Watch this topic  Print this topic » Normal Threaded
Model: GW397LXUS4	Brand: Whirlpool	Age: 1 - 5 years
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anna2012		#1 Posted : Tuesday, August 7, 2012 9:59:41 AM(UTC)
Rank: Member Groups: Registered Joined: 8/7/2012(UTC) Posts: 8		Hi I recently replace the part W10177195 (control board) because certain buttons on my stove did not work. Unfortunately the replacement did not solve the problem. The following buttons just do not work: BAKE WARM FAVORITE TIMER OVEN LIGHT and all the Numbers 0 to 9. Do I have to replace the membrane or is that a thermostat issue?
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Simon / APP Team		#2 Posted : Tuesday, August 7, 2012 1:26:22 PM(UTC)
Rank: Advanced Member Groups: APP Team Joined: 2/12/2012(UTC) Posts: 5,556		Hi. The problem you are describing related to the membrane not the control board. Before replacing membrane clean the connector ribbon with isopropyl alcohol and pencil eraser. If that doesn't help - replace the membrane. Thank you. Simon.
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anna2012		#3 Posted : Tuesday, August 7, 2012 4:27:10 PM(UTC)
Rank: Member Groups: Registered Joined: 8/7/2012(UTC) Posts: 8		Thanks so much for your tip. I just cleaned it with alcohol (not the pencil eraser - does this make a difference?) and no change. Unfortunately the same problem. So you suggest I have to buy a new membrane? I just want to be sure before spending $150 after just spending $200 on the new control board which was useless. Thanks again for any feedback since I am just hopeless....
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Simon / APP Team		#4 Posted : Wednesday, August 8, 2012 8:52:27 AM(UTC)
Rank: Advanced Member Groups: APP Team Joined: 2/12/2012(UTC) Posts: 5,556		Hi. If you got the control board from APP you may return it even if it's been installed. Simon.
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anna2012		#5 Posted : Wednesday, August 8, 2012 8:59:18 AM(UTC)
Rank: Member Groups: Registered Joined: 8/7/2012(UTC) Posts: 8		Ok - Which part exactly is the problem (100% sure?) and can I buy it here on APP? Thanks
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Simon / APP Team		#6 Posted : Wednesday, August 8, 2012 9:47:09 AM(UTC)
Rank: Advanced Member Groups: APP Team Joined: 2/12/2012(UTC) Posts: 5,556		Hi. Check the last digit of the unit's model number. The one you posted doesn't come up. Simon.
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anna2012		#7 Posted : Wednesday, August 8, 2012 10:00:48 AM(UTC)
Rank: Member Groups: Registered Joined: 8/7/2012(UTC) Posts: 8		It is GW397LXUS4 - Maybe because it was sold to Panama the last digits change? Just an idea. Serial: DY0282106 Hope this helps Thanks again
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Simon / APP Team		#8 Posted : Wednesday, August 8, 2012 10:25:16 AM(UTC)
Rank: Advanced Member Groups: APP Team Joined: 2/12/2012(UTC) Posts: 5,556		Hi. May be, but that no help. See if you can get the part number from the membrane itself. Simon.
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anna2012		#9 Posted : Wednesday, August 8, 2012 11:00:26 AM(UTC)
Rank: Member Groups: Registered Joined: 8/7/2012(UTC) Posts: 8		On one of the 2 clear plastic "ribbons" i found the following numbers/ letters: JN426653 REV A E140962 7450P113-115-60C USLN411557-109 Does this help?
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Simon / APP Team		#10 Posted : Wednesday, August 8, 2012 1:09:23 PM(UTC)
Rank: Advanced Member Groups: APP Team Joined: 2/12/2012(UTC) Posts: 5,556		Hi. No. This is not the Whirlpool part number. See if you can attach the readable picture of the control panel. Simon.
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